contact center

The Best People Deliver the Best Proactive Service

Our customers love the way we mirror and convey their unique culture.

From a virtually unlimited local labor pool of well-educated professionals, we individually select the right personalities for each brand we are privileged to be entrusted with. This team lives and breathes their brand. And only that brand. Our low turnover rate means they build the knowledge to become true XBerts™ and Brand Ambassadors.

Their customers love us, scoring us over 99% in customer satisfaction.

Our employees love us because of our own unique culture. In fact, 98% of our team recommends XB as a great place to work and 95% of our team love their job and find it meaningful.

YOU will love us too. We handle ALL forms of customer communication.

Customer Satisfaction scores across all of our clients
over 900k
customers served in 2020
Avg. interactions during Non Peak months
Avg. interactions during Peak months
happy customers

Rely on XB For ALL of your customer contact needs

This means our contact center is here to handle live chat, email and phone support for your entire product line so you can focus on what matters most. Selling more products while keeping customers happy.

live 24-7 icon
Live chat
email support icon
Email support
voice support icon
Voice support
live 24-7 icon
Live 24/7 coveragechat
flexible staff icon
Flexible staffing models
on boarding icon
Fast & efficient onboarding
Reputation management

Our best in class service doesn’t stop with just monitoring inbound channels.

We also monitor social media, Google reviews, popular forums, and other places where people might be talking about your products.

We’ll become brand ambassadors, offer hands on support, and champion your cause across multiple active channels.

social media review
Team experience

Our team is an extension
of your team

Which means we make sure to provide best-in-class working conditions and perks that drive peak performance.

of our team recommend XB as a great place to work
of our team love their job and find it meaningful
loved the relationship with their immediate leader
are pleased with benefits and compensation
of former employees would be happy to come back to XB!
and more

Additional Offerings

Unlike other Contact Centers we are happy to provide a wide range of other administrative activities. For example, for some of our customers who offer customization, we will review the uploaded picture for meeting Intellectual Property and Appropriateness guidelines.

Here is a short list of the additional services we currently provide:

performance icon
Performance management:

Reporting & analytics aligned to your key performance indicators

outsourcing icon
Back Office outsourcing:

Experience handling & processing returns & exchanges, specialized tasks (Netsuite), customer outreach programs, forecasting & staffing models etc.