fulfilLmeNT

meets

technoloGy

We provide the world’s leading E-commerce brands with bespoke supply chain management including omnichannel order fulfillment and contact center services.

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fulfillment city
Delivers!
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<featured>all orders<featured> received by 1:00 EST are shipped same day

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Our 99.997% "Perfect Order Rate" assures your costumers get exactly what they ordered. <featured>Every time!<featured>

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<featured>Eliminate<featured> short orders with inventory accuracy where it counts

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Reduce your cost per unit shipped to less than $0.20. Really - <featured>Amazing but true!<featured>

Supply chain as a service

WE HELP GREAT BRANDS

GROW

faster
smoother
more profitable

Integrating great technology with our virtually <text-color-green>unlimited supply of skilled labor<text-color-green>

Employees finally have a <text-color-green>"single point of truth"<text-color-green> for the entire supply chain.

Radically improving the bottom line through <text-color-green>duty elimination<text-color-green>.

THE BIGGEST 3PL,

YOU'VE NEVER HEARD OF

2018
3,439,916
orders
2019
7,624,596
orders
2018
22,989,000
units
2019
44,802,000
units
2020
681,000
sq/ft
2021
1,290,000
sq/ft
2020
2020
2022
last 12 months
11,638,002
ORDERS SHIPPED
UNITS SHIPPED
SQ/FT warehouse capacity
VALUE OF PRODUCT SHIPPED
10000
year
average orders
101,500
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avg orders shipped daily (non-peak)
units shipped
345,000
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avg units shipped daily (non-peak)
units shipped
310,000
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sku's under management
Our expertise will help you scale

Take advantage of our expertise in supporting fast growing brands and those with large peak seasons

Biggest Day of 2020 BF/CM
662,000
Units Shipped
167,000
orders shipped
Forecasted Biggest Day of 2021 BF/CM
1,003,000
Units Shipped
271,000
orders shipped
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THE BEST 3PL

YOU'VE NEVER

HEARD OF

While XB’s savings are mind-blowing, what will surprise you most is the improved service and support you will receive from your fully-dedicated Operations Team.

They will use their eComm expertise and leverage the industry’s best technology platform and access to a virtually unlimited labor pool to provide you with a “better 3PL experience than you thought possible” (as a customer recently said).

99.996%
Order rate accuracy
99.991%
Inventory accuracy
99.997%
On time shipping
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Orders received by 1:00 PM EST, ship same day

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Let us show you how much you could be saving for better service

HOW IT WORKS

XB process explained in 10 steps

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XB starts at the beginning of your supply chain. Providing <highlight>full system visibility<highlight> from PO/ASN generation and the forwarder Delivery Order

When your product arrives at the Port of LA or LAX, XB will pick it up and <highlight>handle everything<highlight> with full visibility, including customs processing

A team of XBerts will manage all compliance with U.S. Customs’ <highlight>Section 321<highlight> so your P&L will immediately benefit from <highlight>DUTY DEFERRAL<highlight> and <highlight>ELIMINATION<highlight>

Have confidence that when customers order, XB’s integrated technology and inventory processes <highlight>ELIMINATE short orders <highlight>(you can sell down to zero)

We can add engraving, embroidery, hand-written notes or gift-wrapping. Anything you can think of to improve the <highlight>CUSTOMER EXPERIENCE<highlight>

Every order received by 1:00 pm EST is picked, packed and shipped the same day. <highlight>EVERY ORDER!<highlight>

XB’s WMS provides you with <highlight>REAL-TIME VISIBILITY<highlight> every step of the way. Change or cancel an order up until it’s packaged for shipping

Your <highlight>100% dedicated-to-you<highlight> operations team will manage your entire fulfillment process, making hyper-growth and peak season stress free

Integrated returns provide customers with visibility into tracking and refund data. We inspect, steam, ticket and <highlight>restock within 48 HOURS<highlight>

Let our Contact Center manage all your customer interactions and improve your <highlight>NET PROMOTER SCORE<highlight>

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delivery confirmedx-ray productszero duties
duty eliminationgreen boxtag code
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t-shirts deliveryengraving boxesxb logo
ecommerce deliveriespacking gifts
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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BEFORE XB
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They can’t handle our growth
Fear of Peak Season
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Inventory Discrepancies Causing Short Orders
They can’t handle our growth
Fear of Peak Season
Inventory Discrepancies Causing Short Orders
Fulfillment is killing our P&L
Customer didn’t receive what they ordered
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Painful workforce shortages
Customer didn’t receive what they ordered
Fulfillment is killing our P&L
Doesn’t feel like a real partnership
They can’t handle our growth
Doesn’t feel like a real partnership
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No one seems to care
They can’t handle our growth
Doesn’t feel like a real partnership
Inventory Discrepancies
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Fulfillment is hurting our NPS
Every time I call it’s a different person
Inventory Discrepancies
Fulfillment is hurting our NPS
Every time I call it’s a different person
No Custom * No Embroidery * No Gift Wrapping
WISMO calls are overloading C/S
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No Custom * No Embroidery * No Gift Wrapping
WISMO calls are overloading C/S
Fulfillment is killing our P&L
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Minimum Wage Increases are coming
Prepare for Increased Costs
Fulfillment is killing our P&L
Prepare for Increased Costs
Minimum Wage Increases are coming
AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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AFTER XB
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Another profitable month
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No Short Orders again
Another profitable month
Our NPS jumped 5 points, again
No Short Orders again
Another profitable month
Our NPS jumped 5 points, again
C/S is bored from so few calls
Our CEO looks so happy
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Let’s invest more in growth
C/S is bored from so few calls
Our CEO looks so happy
Let’s invest more in growth

XB Customers’ Cost
Per Unit Shipped

Let us radically improve your P&L. Our savings have transformed unprofitable companies to profitability. And helped profitable companies reinvest savings to turbocharge growth.

Costumer A
Costumer B
Costumer C
Costumer D

BEFORE XB

Cost Per Unit Shipped
$1.00
$1.10
$2.50
$0.90

AFTER XB

After duty savings
$0.34
$0.12
* FREE FULFILLMENT
* FREE FULFILLMENT
* For these XB customers, fulfillment is “FREE” as their duty savings are greater than their XB invoices!
SEE HOW MUCH XB CAN SAVE YOU
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Learn how XB can significantly improve your NPS while radically improving your profitability

A team with a lot of XBerience™

The XBerts™ at XB Fulfillment are uniquely qualified to help you achieve your goals. We have brought together a rare combination of high volume eCommerce experience and 3PL IT expertise. As the first to develop the business processes to take advantage of 321’s de minimis increase to $800, no one else can provide XB’s combination of savings and satisfaction. 

This is the leadership team that will help you grow your Company 20x, eliminate short orders, experience an order increase of 15x in Peak Season, all without you having to spend time “worrying about fulfillment”.

How do we know? Because we’ve done it. And continue to do it every day.

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Let us show you why we have become the GoTo partner – shipping over $1 billion of merchandise in just the last twelve months – for fast-growing brands like yours.

Adam Press

Adam Press

Founder & CEO

Adam has led multiple organizations whose mission is to improve customer happiness. His passion for logistics is only exceeded by his desire to be a part of his customers’ growth and success. Along with Peter, Miguel and Dave, he was part of the team which, way back in 2004, innovated the business processes which enable XB to transform YOUR business today.

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Peter Resnick

Peter Resnick

Founder & CFO

Peter is a domain expert in the innovative use of cross-border logistics to improve corporate supply chain and financial results. Prior to founding XB, he led multiple large-company implementations of the same techniques which XB enables you to now benefit from.

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Miguel Ruiloba

Miguel Ruiloba

Founder & VP of Sales and Marketing

Miguel is a thought leader on how to drive supply chain benefits from Mexico to the U.S. Prior to XB, he spent over 18 years in various management positions at FedEx, most recently leading the strategy, development, and implementation of direct distribution solutions from Mexico / Latin America to the U.S. for Fortune 1000 companies.

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Dan McGovern

Dan McGovern

VP of Operations

Dan is a leading expert on Ecommerce fulfillment. Prior to XB, he spent over 13 years designing and implementing many of the most advanced omnichannel operations for Fortune 500 companies at Radial and UPS Supply Chain.

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Luis Temores

Luis Temores

Chief Technology Officer

As one of North America’s leading 3PL CTO’s, Luis brings over 20 years’ experience making complex systems easy to use. As CIO of DHL Supply Chain Mexico & CENAM and COO & CIO of a pharmaceutical 3PL, he implemented rigorous design and testing methodologies to assure stress-free implementations. He brings his experience of over 150 successful implementations to XB where he has instilled it into his talented and skilled 25-person IT team.

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Dave Rice

Dave Rice

Founder & VP of Compliance and Transportation

Dave’s 30-year career provides unrivaled expertise in managing cross-border transportation, assuring all orders received by 1:00 pm EST are shipped same day. He has worked with Adam and Peter since 2004 and prior to that was director of distribution at Superior Industries.

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